Striving to Thrive

“The commitment to staying technologically adept positions CJ Darcl and other 3PL providers to not only meet current industry demands but also proactively adapt to the evolving landscape of logistics and supply chain management,” highlights Nikhil Agarwal, President, CJ Darcl Logistics Ltd., during this exclusive interview…

India is poised to be the Supply Chain Powerhouse of the world. What factors do you think will be driving this opportunity?

Over the past decade, India's supply chain management industry has undergone significant transformation, driven by technological advancements, policy reforms, and entrepreneurial initiatives. Positioned as a global supply chain powerhouse, India has proven itself trustworthy by assisting the world in times of need. With a substantial workforce, competitive cost structures, and government initiatives like Make-in-India and Production Linked Incentive (PLI) schemes, the country has become an attractive destination for efficient logistics practices.

E-commerce has witnessed exponential growth, reaching tier 2 and tier 3 cities nationwide, driving parallel growth in the logistics sector to meet rising demand. The increasing e-commerce penetration and internet usage have spurred demand for warehouses and efficient logistical practices, enhancing nationwide connectivity.

CJ DARCL Logistics aims to contribute positively to the logistics and supply chain market by offering comprehensive end-to-end solutions. Specializing in project logistics, freight forwarding, shipping & coastal, full truck load, Warehousing & Distribution in Supply Chain Management, and air cargo, CJ DARCL Logistics aims to be a unique one-stop solution, supporting India's position as a global supply chain powerhouse.

How are 3PLs slated to play an enabling role in this growth metamorphosis?

As e-commerce surges, driven by changing consumer behavior and government support, India's 3PL market is set to expand substantially. 3PLs play a crucial role in e-commerce and inventory management, facing the challenge of scaling operations. Utilizing advanced systems like Warehouse Management Systems (WMS), initiates streamlined operations, increased productivity, and automated logistics spanning order management to delivery. This scalable solution adapts to growing demands, aligning seamlessly with the expanding e-commerce landscape. Data analytics strategically applied enhances inventory control by analyzing historical sales and demand. In summary, 3PL is pivotal for the growth and efficiency of businesses, becoming integral to the evolving supply chain and logistics landscape

CJ Darcl is strategically positioning itself in the logistics sector, providing comprehensive warehousing and distribution solutions to fortify the supply chain. Their multi-user warehouse facility incorporates advanced capabilities such as shelf-life maintenance, product mixing, packaging, cross-docking, bar-code scanning, and order fulfillment.

With specialized warehouses like climate-controlled and automated facilities, CJ Darcl optimizes layout for value-added services, enhancing accuracy and throughput. The company's vision includes end-to-end solutions, exemplified by the launch of strategically located warehouses for efficient last-mile delivery, enhancing their overall supply chain management model.

How is technology facilitating growth for 3PLs?

Technology has revolutionized India'slogistics and supply chain management industry, with 3PL leading this transformation. Specializing in transportation, warehousing, inventory, and supply chain management, 3PL allows firms to focus on core strengths while leveraging technology and extensive networks. From real-time tracking to advanced analytics, technology enhances operational efficiencies, reduces costs, and improves customer experiences.

CJ Darcl Logistics embraces technology, employing an Inventory Management Dashboard for 3-D visualization, optimizing stock aging and resource productivity. Utilizing Warehouse Management Systems and AI-enabled safety technology, including smart safety dash cams, ensures road safety practices. Automation in CJ Darcl's warehouses, like automated picking systems and temperature control, increases operational efficiency. Electric and industrial material trucks facilitate in-house placement and arrangement, contributing to effective inventory management.

Furthermore, the integration of emerging technologies like blockchain and the Internet of Things (IoT) enhances the transparency and traceability of goods throughout the supply chain. This not only minimizes the risk of errors but also strengthens compliance and accountability. CJ Darcl Logistics, in alignment with technological advancements, continues to explore and implement innovations to stay at the forefront of 3PL excellence.

The commitment to staying technologically adept positions CJ Darcl and other 3PL providers to not only meet current industry demands but also proactively adapt to the evolving landscape of logistics and supply chain management.

What are the top points that make you a preferred logistics partner for the growth of your clients?

CJ Darcl Logistics envisions leading the logistics service sector in India by 2027, driven by strategic investments in advanced technologies. The company's adoption of state-of-the-art transport management solutions, technology-driven freight management, digitization, and customer connectivity through portals surely ensures a competitive edge. CJ Darcl Logistics stands out by offering end-to-end logistics solutions tailored to its clients' needs, covering diverse sectors such as iron and steel, oil and gas, automobile, pharmaceutical, consumer durables, infrastructure, textile, and chemicals.

Multimodal Transportation solutions, including shifting operations from road to rail, road to coastal, and exploring innovative transportation routes further highlights our dedication to environmental responsibility. Verticals such as Project Cargo, Contract Logistics, Warehousing & Distribution and Air Cargo and Fleet Logistics, combined with centralized fleet management, positions the company as a provider of cost-effective and innovative solutions. CJ Darcl Logistics is uniquely authorized to book air cargo across any airline operating in India, offering unparalleled flexibility. The company's investments in special multi-dimensional containers for various cargo types and the provision of dedicated and multiuser warehousing facilities at strategic locations further contribute to our distinctive position in the market.

What are the pillars of success for new-age logistics service providers?

Success for new-age logistics service providers is anchored in digital transformation, sustainability, trend awareness, supply chain agility, and effective complexity management. The adoption of Logistics 4.0 technology, which utilizes innovative technologies such as robotics, AI, digital twins, cloud computing and IoTs to bring about transformational change in logistics operations is necessary for building sustainable supply chain networks. Top logistics companies in India must swiftly adapt to cutting-edge technologies, pioneering processes, and strategic approaches to thrive in a fiercely competitive environment. Start-ups are revolutionizing the logistics industry by offering innovative solutions that enhance transparency and optimize capacities.

The logistics and supply chain management industry thrives on enhancing its value proposition for shippers and customers, tackling challenges, and enriching the customer experience. Keeping abreast of emerging trends and harnessing technological advancements are crucial for logistics service providers to establish themselves as frontrunners in this ever-changing and dynamic field.

What are the latent opportunities waiting to be tapped for LSPs? How will the logistics marketplace look like in the next decade?

For logistics service providers (LSPs), untapped opportunities lie beneath established pathways. Data serves as a powerful analytical tool, allowing LSPs to optimize routes, manage warehouses efficiently, and anticipate future demand. This data-driven approach leads to significant cost savings and operational improvements. By cultivating expertise in domains like healthcare and e-commerce, they can differentiate themselves and attract different clientele. The growing emphasis on sustainability presents a unique opportunity for LSPs to embrace electric fleets, renewable energy-powered warehouses, and packaging. Establishing themselves as eco-conscious leaders allows the logistics service providers to navigate a future where profitability and environmental responsibility coexists.

Building robust partnerships with technology providers, reliable freight forwarders, and dedicated last-mile delivery specialists enables LSPs to offer end-to-end solutions and cater to diverse customer needs. Ultimately, the customer-centric approach also plays a crucial role. Real-time tracking updates, proactive communication, and value-added services like packaging and assembly empower customers and enhance satisfaction, creating loyalty that flows through the marketplace.

The logistics service providers are embracing data-driven insights, specialization, sustainability, collaboration, and customer-centricity that holds the keys to unlocking the future painting the landscape of efficiency and unparalleled customer satisfaction in the logistics industry.